Domain Vision and Scope¶

This document defines the vision, goals, non-goals, and initial scope for the Employment Services SaaS domain. It is written for product managers, architects, and stakeholders defining the domain boundaries and roadmap.

The Employment Services SaaS domain aims to become the "operating system" for AI-powered squads and employment services, enabling companies to hire, manage, and scale development teams efficiently. This document establishes the vision and boundaries for the initial release and future evolution.

Important

MVP Boundaries: The initial release focuses on core capabilities: tenant onboarding, basic project/squad management, simple billing, and progress reporting. Advanced features like automated legal contracts, deep HR/payroll, and complex multi-currency are deferred to future releases.

Vision¶

The Employment Services SaaS will become the operating system for AI-powered development teams, enabling companies to:

Hire Teams Instantly - Access skilled development teams without traditional hiring delays
Manage Projects Seamlessly - Complete project lifecycle management from engagement to delivery
Scale Effortlessly - Scale teams up or down based on project needs
Track Everything - Full visibility into projects, teams, and outcomes
Pay Fairly - Transparent, outcome-based pricing and automated billing

The platform bridges the gap between companies needing development capacity and AI-powered squads delivering outcomes, powered by ConnectSoft's Factory and platforms.

Target Customers and Users¶

Persona	Description	Primary Use Cases
Customer Founder/CTO	Buys squads and outcomes	Create engagements, hire squads, track ROI, manage billing
Customer PM/Product	Manages backlog and deliverables	Create projects, define requirements, track progress, review deliverables
Squad Lead	Oversees delivery	Manage squad capacity, assign work, track progress, report status
Finance / Ops	Billing, invoices, legal	Manage pricing, review invoices, handle payments, compliance
Customer Support	Supports customers	Help customers use platform, resolve issues, provide guidance

In-Scope Capabilities (Initial Release)¶

MVP Features¶

Tenant Management: - Tenant onboarding and account creation - Subscription management (trial, basic, premium editions) - Tenant settings and configuration - User management within tenant

Project & Engagement Management: - Create and manage projects - Create engagements (contracts with squads) - Define project scope and requirements - Track milestones and deliverables - Basic project templates

Squad & Staffing: - Browse available squads - Define squad composition (roles, capacity) - Assign squads to engagements - Track squad capacity and availability - Basic squad profiles

Work Management: - Create epics and user stories - Track tasks and progress - Sprint planning and tracking - Basic work item linking

Billing & Invoicing: - Simple pricing models (per engagement, per deliverable) - Automated invoice generation - Payment processing integration (high-level) - Basic billing reports

Reporting & Analytics: - Project progress dashboards - Squad utilization metrics - Basic financial reports - Engagement status tracking

Out-of-Scope (For Now)¶

Deferred Features¶

Advanced Legal: - Fully automated legal contract generation - Complex contract negotiation workflows - Legal document management

Deep HR/Payroll: - Detailed time tracking and timesheets - Payroll processing for squad members - Benefits management - Tax compliance

Multi-Currency Complexity: - Complex multi-currency support - Currency conversion and hedging - Regional pricing variations

Advanced Integrations: - Deep CRM integrations (basic integration in scope) - HRIS integrations - Accounting system deep integrations (basic in scope)

Advanced Analytics: - Predictive analytics - Machine learning-based recommendations - Advanced forecasting

Non-Functional Goals¶

Multi-Tenancy¶

Complete Tenant Isolation - Data, configuration, and access isolated per tenant
Scalable Architecture - Support hundreds of tenants with thousands of users
Performance - Sub-second API response times for common operations

Security¶

Authentication - Identity Platform integration for secure authentication
Authorization - Role-based access control with tenant isolation
Audit - Complete audit trail via Audit Platform
Compliance - SOC2, GDPR compliance ready

Observability¶

Logging - Structured logging for all operations
Tracing - Distributed tracing across services
Metrics - Key performance metrics and business KPIs
Dashboards - Real-time dashboards for operations and business

Scalability¶

Horizontal Scaling - Services scale horizontally
Capacity Planning - Support 100+ tenants, 1000+ users, 500+ concurrent engagements
Performance - Handle peak loads without degradation