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Notifications Platform

This page describes the ConnectSoft Notifications Platform — a unified notifications service supporting SMS, email, push notifications, and in-app notifications. It is written for product managers, architects, and teams evaluating notification solutions.

The Notifications Platform provides a single API for sending notifications across multiple channels, with delivery tracking, user preferences, and multi-tenant isolation.

What This Platform Does

The Notifications Platform provides:

  • Unified Notifications API - Single API for SMS, email, push, and in-app notifications
  • Multi-Channel Support - Send notifications via SMS, email, push (iOS/Android/web), and in-app
  • User Preferences - Manage user notification preferences and opt-out settings
  • Delivery Tracking - Track delivery status across all channels
  • Analytics - Notification delivery metrics and engagement analytics
  • Multi-Tenant Isolation - Complete tenant separation with per-tenant configs

Core Features

  • Multi-Channel Delivery - Send notifications via SMS, email, push, and in-app
  • User Preferences - Per-user notification preferences and channel selection
  • Template Management - Notification template management with channel-specific variants
  • Delivery Tracking - Real-time delivery status across all channels
  • Engagement Analytics - Open rates, click rates, engagement metrics
  • Rate Limiting - Per-tenant rate limiting and quota management
  • Observability - Distributed tracing, metrics, and structured logging

Typical Integrations

Push Notifications

  • iOS push notifications (APNs)
  • Android push notifications (FCM)
  • Web push notifications
  • Mobile app notifications

In-App Notifications

  • In-app notification delivery
  • Notification center management
  • Notification preferences UI

Multi-Channel Notifications

  • Send same notification across multiple channels
  • Channel fallback strategies
  • User preference-based routing

Ideal Use Cases

  • Multi-Channel Notifications - Send notifications across SMS, email, push, and in-app
  • User Preference Management - Respect user notification preferences
  • Engagement Optimization - Use analytics to optimize notification delivery
  • Unified Notification Experience - Single API for all notification types

SaaS Consumers by Cycle

Cycle 1: AI Factory SaaS

  • AI Factory SaaS may use Notifications Platform for developer alerts and system notifications

Cycle 2: Horizontal SaaS

  • Digital Marketing Hub - Multi-channel campaign notifications
  • Short Links Platform - Notification preferences for link sharing
  • Workflow Orchestrator - Multi-channel workflow notifications
  • CRM / Contacts Hub - Multi-channel contact notifications

Cycle 3: AI & First Vertical

  • AI Bot Framework - Multi-channel bot notifications
  • Digital Forms SaaS - Multi-channel form submission notifications
  • Insurance Suite - Multi-channel policy and claims notifications

Cycle 4: Marketplaces & Ecosystem

  • All marketplace products can use Notifications Platform for user notifications
  • Integration Platform - Multi-channel integration event notifications
  • Support & Self-Service Platform - Multi-channel support notifications

Relationship to the Factory

The Notifications Platform is built by the Factory and demonstrates multi-channel communication patterns. Factory-generated services can integrate with Notifications Platform for notification capabilities.