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Communications Platform

This page describes the ConnectSoft Communications Platform — a unified communications solution providing email, SMS, and notifications services for multi-tenant SaaS applications. It is written for product managers, architects, and teams evaluating communications solutions.

The Communications Platform provides a single, unified API for sending emails, SMS messages, and push notifications, with built-in delivery tracking, analytics, and multi-tenant isolation.

Tip

The Communications Platform abstracts away the complexity of managing multiple communication providers, providing a unified interface while supporting multiple backend providers for redundancy and cost optimization.

What This Platform Does

The Communications Platform provides:

  • Unified Communications API - Single API for email, SMS, and push notifications
  • Multi-Provider Support - Support for multiple email and SMS providers with automatic failover
  • Delivery Tracking - Track delivery status, opens, clicks, and bounces
  • Analytics - Communication analytics and reporting
  • Multi-Tenant Isolation - Complete tenant separation with per-tenant provider configs
  • Template Management - Email and SMS template management with versioning

Core Features

  • Email Service - Send transactional and marketing emails via multiple providers
  • SMS Gateway - Send SMS messages via multiple SMS providers
  • Push Notifications - Send push notifications to mobile apps and web browsers
  • In-App Notifications - In-app notification delivery and management
  • Template Engine - Email and SMS template management with variable substitution
  • Delivery Tracking - Real-time delivery status, opens, clicks, bounces
  • Analytics - Communication metrics, delivery rates, engagement analytics
  • Multi-Provider Failover - Automatic failover between providers for reliability
  • Rate Limiting - Per-tenant rate limiting and quota management
  • Observability - Distributed tracing, metrics, and structured logging

Component Architecture

graph LR
    subgraph CommPlatform["Communications Platform"]
        Email[Email Service]
        SMS[SMS Gateway]
        Notif[Notifications Service]
    end

    subgraph Cycle2["Cycle 2: Horizontal SaaS"]
        MarketingHub[Digital Marketing Hub]
        WorkflowOrch[Workflow Orchestrator]
        CRM[CRM Hub]
    end

    subgraph Cycle3["Cycle 3: AI & Forms"]
        BotFramework[AI Bot Framework]
        Forms[Digital Forms SaaS]
        Insurance[Insurance Suite]
    end

    MarketingHub --> Email
    MarketingHub --> SMS
    MarketingHub --> Notif
    WorkflowOrch --> Notif
    CRM --> Email
    BotFramework --> SMS
    Forms --> Email
    Insurance --> Email
    Insurance --> SMS

    style CommPlatform fill:#e3f2fd
    style Cycle2 fill:#c8e6c9
    style Cycle3 fill:#fff3e0
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Typical Integrations

Email Service

  • Transactional emails (welcome, password reset, notifications)
  • Marketing emails (campaigns, newsletters, promotions)
  • Multi-provider support (SendGrid, Mailgun, AWS SES, etc.)
  • Template management and versioning

SMS Gateway

  • Transactional SMS (OTP, alerts, notifications)
  • Marketing SMS (campaigns, promotions)
  • Multi-provider support (Twilio, AWS SNS, etc.)
  • Delivery tracking and analytics

Notifications Service

  • Push notifications (iOS, Android, web)
  • In-app notifications
  • Notification preferences and opt-out management
  • Delivery tracking and engagement analytics

Ideal Use Cases

  • Transactional Communications - Send emails and SMS for user actions (signup, password reset, order confirmation)
  • Marketing Campaigns - Run email and SMS marketing campaigns with tracking and analytics
  • Workflow Notifications - Send notifications as part of workflow automation
  • Multi-Channel Messaging - Send messages across email, SMS, and push notifications
  • Provider Abstraction - Use multiple providers without vendor lock-in

SaaS Consumers by Cycle

The Communications Platform is a foundational Core Platform service consumed by multiple ConnectSoft SaaS products.

Cycle 1: AI Factory SaaS

  • AI Factory SaaS may use Communications Platform for developer notifications and system alerts
  • Factory-generated projects can include communication capabilities

Cycle 2: Horizontal SaaS

  • Digital Marketing Hub - Primary consumer for email and SMS campaigns, marketing automation
  • Short Links Platform - Email and SMS notifications for link sharing and analytics
  • Workflow Orchestrator - Notifications for workflow triggers, completions, and errors
  • Headless CMS - Email notifications for content publishing and approvals
  • CRM / Contacts Hub - Email and SMS for contact management and sales outreach

Cycle 3: AI & First Vertical

  • AI Bot Framework - SMS channel integration, email notifications for bot interactions
  • AI Marketing Copilot - Email and SMS campaign suggestions and optimizations
  • Digital Forms SaaS - Email notifications for form submissions and approvals
  • Insurance Suite - Email and SMS for policy communications, claims notifications, agent communications

Cycle 4: Marketplaces & Ecosystem

  • All marketplace products can use Communications Platform for user notifications
  • Integration Platform - Email and SMS notifications for integration events and errors
  • Support & Self-Service Platform - Email and SMS for support ticket notifications
  • Vertical suites (AdTech, HR) - Industry-specific communication needs

Relationship to the Factory

The Communications Platform demonstrates Factory capabilities:

  • Built by the Factory - Generated using Factory templates with communication patterns
  • Reference Implementation - Shows multi-provider integration patterns and abstraction
  • Template Available - Communication patterns available as Factory templates
  • Used by Factory - Factory-generated services can integrate with Communications Platform

Note

The Communications Platform integrates with the Audit Platform to log all communication events for compliance and analytics.