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Integration Platform / Connectors Hub

This page describes the ConnectSoft Integration Platform / Connectors Hub — a central management platform for external provider integrations, webhooks, polling, and sync jobs. It is written for product managers, architects, and teams evaluating integration solutions.

The Integration Platform provides a unified way to manage integrations with external services, handle webhooks, orchestrate sync jobs, and transform data across all ConnectSoft SaaS products.

What This Platform Does

The Integration Platform provides:

  • Connector Catalog - Pre-built connectors for common external services (HubSpot, Salesforce, etc.)
  • Webhook Management - Webhook routing, validation, and retry logic
  • Sync Job Orchestration - Scheduled sync jobs, polling, and data transformation
  • Connection Management - Secure credential management and OAuth flows
  • Data Transformation - Map and transform data between systems
  • Error Handling - Retry logic, error recovery, and monitoring

Core Features

  • Connector Framework - Framework for building and managing connectors
  • Webhook Handling - Receive, validate, and route webhooks from external services
  • Polling & Sync - Scheduled polling and sync jobs for data synchronization
  • OAuth Management - OAuth flow management for external service authentication
  • Credential Management - Secure storage and management of connection credentials
  • Data Mapping - Transform data between different system formats
  • Error Recovery - Automatic retry logic and error handling
  • Monitoring - Connector health, sync status, and error tracking
  • Observability - Distributed tracing, metrics, and structured logging

Typical Integrations

CRM Connectors

  • HubSpot integration
  • Salesforce integration
  • Custom CRM connectors

Communication Connectors

  • Email provider connectors (SendGrid, Mailgun)
  • SMS provider connectors (Twilio, AWS SNS)
  • Push notification connectors

Storage Connectors

  • Cloud storage connectors (Azure Blob, S3)
  • Database connectors
  • File system connectors

Analytics Connectors

  • Google Analytics
  • Mixpanel
  • Custom analytics connectors

Ideal Use Cases

  • External Service Integration - Integrate ConnectSoft SaaS products with external services
  • Data Synchronization - Sync data between ConnectSoft products and external systems
  • Webhook Management - Handle webhooks from external services
  • Connector Marketplace - Enable partners to build and share connectors

SaaS Consumers by Cycle

Cycle 1: AI Factory SaaS

  • AI Factory SaaS uses Integration Platform for Azure DevOps integration, Git provider connections
  • Factory-generated projects can include integration connectors

Cycle 2: Horizontal SaaS

  • Digital Marketing Hub - Email provider connectors (SendGrid, Mailchimp), SMS provider connectors
  • Short Links Platform - Analytics provider connectors (Google Analytics, Mixpanel)
  • Workflow Orchestrator - HTTP connectors, webhook triggers, external service actions
  • Headless CMS - Storage provider connectors (Azure Blob, S3), CDN connectors
  • CRM / Contacts Hub - CRM connectors (HubSpot, Salesforce), email provider connectors

Cycle 3: AI & First Vertical

  • AI Bot Framework - Channel connectors (WhatsApp, Slack, Teams), AI provider connectors
  • Digital Forms SaaS - Storage connectors, notification connectors
  • Insurance Suite - Insurance provider connectors, payment gateway connectors

Cycle 4: Marketplaces & Ecosystem

  • All marketplace products can leverage Integration Platform connectors
  • Support & Self-Service Platform - Ticketing system connectors, KB connectors
  • Vertical suites (AdTech, HR) - Industry-specific connector catalogs

Relationship to the Factory

The Integration Platform is built by the Factory and demonstrates integration patterns. Factory-generated services can include integration connectors using the Integration Platform.