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SMS Gateway Service

This page describes the ConnectSoft SMS Gateway Service — a production-ready SMS messaging solution with multi-provider support, delivery tracking, and analytics. It is written for product managers, architects, and teams evaluating SMS solutions.

The SMS Gateway Service provides a unified API for sending SMS messages via multiple providers, with automatic failover, delivery tracking, and multi-tenant isolation.

What This Service Does

The SMS Gateway Service provides:

  • Unified SMS API - Single API for sending SMS messages regardless of provider
  • Multi-Provider Support - Support for multiple SMS providers (Twilio, AWS SNS, etc.) with automatic failover
  • Delivery Tracking - Real-time delivery status, delivery receipts, and error tracking
  • Analytics - SMS delivery metrics, cost tracking, and engagement analytics
  • Multi-Tenant Isolation - Complete tenant separation with per-tenant provider configs
  • Rate Limiting - Per-tenant rate limiting and quota management

Core Features

  • SMS Sending - Send SMS messages via REST/gRPC APIs
  • Multi-Provider Routing - Automatic provider selection and failover
  • Delivery Status - Real-time delivery status updates via webhooks
  • Cost Tracking - Per-tenant cost tracking and analytics
  • Template Support - SMS template management with variable substitution
  • International Support - Support for international SMS with country-specific routing
  • Observability - Distributed tracing, metrics, and structured logging

Typical Integrations

Transactional SMS

  • OTP (One-Time Password) delivery
  • Authentication codes
  • Alert notifications
  • Order confirmations

Marketing SMS

  • Campaign messages
  • Promotional offers
  • Event notifications

Workflow Integration

  • Workflow trigger notifications
  • Process completion alerts
  • Error notifications

Ideal Use Cases

  • OTP Delivery - Send one-time passwords for authentication
  • Alert Notifications - Send critical alerts and notifications via SMS
  • Marketing Campaigns - Run SMS marketing campaigns with tracking
  • Workflow Notifications - SMS notifications as part of automated workflows
  • Multi-Provider Strategy - Use multiple providers for redundancy and cost optimization

SaaS Consumers by Cycle

Cycle 1: AI Factory SaaS

  • AI Factory SaaS may use SMS Gateway for developer alerts and system notifications

Cycle 2: Horizontal SaaS

  • Digital Marketing Hub - SMS campaigns and marketing automation
  • Short Links Platform - SMS notifications for link sharing
  • Workflow Orchestrator - SMS notifications for workflow events

Cycle 3: AI & First Vertical

  • AI Bot Framework - SMS channel integration for bot interactions
  • Digital Forms SaaS - SMS notifications for form submissions
  • Insurance Suite - SMS for policy communications and claims notifications

Cycle 4: Marketplaces & Ecosystem

  • All marketplace products can use SMS Gateway for user notifications
  • Integration Platform - SMS notifications for integration events
  • Support & Self-Service Platform - SMS for support notifications

Relationship to the Factory

The SMS Gateway Service is built by the Factory and demonstrates communication service patterns. Factory-generated services can integrate with SMS Gateway for SMS capabilities.