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Email Platform

This page describes the ConnectSoft Email Platform — a production-ready email service with multi-provider support, delivery tracking, and analytics. It is written for product managers, architects, and teams evaluating email solutions.

The Email Platform provides a unified API for sending emails via multiple providers, with template management, delivery tracking, and multi-tenant isolation.

What This Platform Does

The Email Platform provides:

  • Unified Email API - Single API for sending emails regardless of provider
  • Multi-Provider Support - Support for multiple email providers (SendGrid, Mailgun, AWS SES, etc.) with automatic failover
  • Template Management - Email template management with versioning and variable substitution
  • Delivery Tracking - Real-time delivery status, opens, clicks, bounces, and spam reports
  • Analytics - Email delivery metrics, engagement analytics, and cost tracking
  • Multi-Tenant Isolation - Complete tenant separation with per-tenant provider configs

Core Features

  • Email Sending - Send transactional and marketing emails via REST/gRPC APIs
  • Multi-Provider Routing - Automatic provider selection and failover
  • Template Engine - Email template management with HTML/text support and variable substitution
  • Delivery Status - Real-time delivery status updates via webhooks
  • Engagement Tracking - Open tracking, click tracking, bounce handling
  • Cost Tracking - Per-tenant cost tracking and analytics
  • Observability - Distributed tracing, metrics, and structured logging

Typical Integrations

Transactional Emails

  • Welcome emails
  • Password reset emails
  • Order confirmations
  • Account notifications

Marketing Emails

  • Campaign emails
  • Newsletter emails
  • Promotional offers
  • Event notifications

Workflow Integration

  • Workflow trigger notifications
  • Process completion emails
  • Error notifications

Ideal Use Cases

  • Transactional Emails - Send automated emails for user actions
  • Marketing Campaigns - Run email marketing campaigns with tracking
  • Workflow Notifications - Email notifications as part of automated workflows
  • Multi-Provider Strategy - Use multiple providers for redundancy and deliverability

SaaS Consumers by Cycle

Cycle 1: AI Factory SaaS

  • AI Factory SaaS may use Email Platform for developer notifications and system alerts

Cycle 2: Horizontal SaaS

  • Digital Marketing Hub - Primary consumer for email campaigns and marketing automation
  • Short Links Platform - Email notifications for link sharing
  • Workflow Orchestrator - Email notifications for workflow events
  • Headless CMS - Email notifications for content publishing
  • CRM / Contacts Hub - Email for contact management and sales outreach

Cycle 3: AI & First Vertical

  • AI Bot Framework - Email notifications for bot interactions
  • AI Marketing Copilot - Email campaign suggestions and optimizations
  • Digital Forms SaaS - Email notifications for form submissions and approvals
  • Insurance Suite - Email for policy communications and claims notifications

Cycle 4: Marketplaces & Ecosystem

  • All marketplace products can use Email Platform for user notifications
  • Integration Platform - Email notifications for integration events
  • Support & Self-Service Platform - Email for support ticket notifications

Relationship to the Factory

The Email Platform is built by the Factory and demonstrates communication service patterns. Factory-generated services can integrate with Email Platform for email capabilities.