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AI Bot Framework

This page describes the ConnectSoft AI Bot Framework — a multi-channel bot platform for building AI-powered chatbots across web, WhatsApp, SMS, email, Slack, and Teams. It is written for developers, product managers, and teams evaluating bot solutions.

The AI Bot Framework provides multi-channel bot capabilities, AI agent orchestration, and conversation management, all built on the Core Platform and AI Gateway.

Tip

SaaS Cycle 3 - The AI Bot Framework is part of ConnectSoft's AI interaction strategy, enabling AI-powered conversations across multiple channels.

What This SaaS Does

The AI Bot Framework provides:

  • Multi-Channel Support - Deploy bots to web, WhatsApp, SMS, email, Slack, Teams
  • AI Agent Orchestration - Orchestrate multiple AI agents behind a single bot
  • Conversation Management - Manage conversations, context, and state
  • Channel Integration - Integrate with multiple messaging channels
  • Bot Analytics - Conversation analytics and performance metrics
  • Bot Builder - Visual bot builder for creating bot flows

Who It Is For

  • Developers - Developers building AI-powered chatbots
  • Product Managers - Product managers adding conversational interfaces
  • Customer Support Teams - Support teams building support bots
  • Businesses - Businesses needing customer engagement bots

Key Capabilities

  • Multi-Channel Deployment - Deploy bots to multiple channels simultaneously
  • AI Agent Integration - Integrate with AI agents for intelligent responses
  • Conversation Flows - Build conversation flows with branching logic
  • Context Management - Maintain conversation context across interactions
  • Channel-Specific Features - Channel-specific features and capabilities
  • Analytics Dashboard - Conversation metrics and performance analytics
  • Bot Templates - Pre-built bot templates for common use cases

Dependencies on Core Platform

  • Identity Platform - User authentication for bot interactions
  • Config Platform - Bot behavior configs, channel settings, AI model configs
  • Communications Platform - SMS and email channel integration
  • Audit Platform - Conversation events, bot interactions, user actions
  • Billing & Subscription Platform - Subscription billing for bot plans and conversation usage
  • AI Gateway - AI model routing, usage tracking, and agent infrastructure

Relationship to AI Factory

  • Generated by Factory - AI Bot Framework is generated using the Factory
  • Uses Agent Template - Built using specialized Agent Template for hosting AI agents
  • Extends Factory Patterns - Extends Factory patterns with bot-specific logic
  • Managed via Factory - Updates and enhancements managed via Factory