Phase 3 - Horizontal SaaS¶
This phase builds the horizontal applications that verticals later reuse. It aligns with Cycle 2: Horizontal SaaS.
Scope¶
| Context | Catalog category | Existing anchor |
|---|---|---|
| CRM & Support | 11 | CRM/Contacts Hub, Support |
| Sales & RevOps | 12 | - |
| Marketing & Growth | 13 | Digital Marketing Hub, AdTech |
| Commerce | 14 | - |
| Finance Ops | 23 | - |
Recommended Services¶
- Customer master data, contacts, support ticketing (CS-SVC-0501, 0503, 0521).
- Sales pipeline, CPQ, RevOps dashboard (CS-SVC-0551, 0555, 0580).
- Campaign platform, attribution, CDP (CS-SVC-0602, 0625, 0638).
- Storefront, cart, checkout, order management (CS-SVC-0651, 0676, 0677, 0684).
Dependencies¶
Requires Phase 1-2. Heavily reuses identity, billing, notifications, audit, and the integration platform.
Exit Criteria¶
- At least one horizontal SaaS product is live and reusable by verticals.